Tokens & Wallet
The single unit of consumption for every Fixit AI service. As a guide: one full Talos conversation ~10,000 tokens, a product description ~3,000, an AI image ~15,000. Your own usage is itemised in the wallet.
No. Tokens stay in your wallet with no expiration date. Buy now, use in 6 months or 2 years — same thing.
You pay by card through Nexi XPay — or by bank transfer. Each AI call deducts tokens from your wallet, itemised per service in the Wallet.
Not automatically — but if there's a clear error (e.g. unauthorized charge), contact us within 14 days and we'll arrange a refund.
Yes. It works only on an active subscription with a saved card: once a day (09:30) the balance is checked and, if it is below the threshold you set, the bundle you picked is bought. You can switch it off at any time from the Wallet.
Platforms & Installation
WordPress/WooCommerce (plugin), Magento 2 and Hyva (module), Shopify (app with App Embed), and any custom site via a JavaScript embed snippet + REST API.
Install the plugin/module/app for your platform, enter your account key and the widget appears. On custom sites, one embed snippet before the closing body tag. No coding required.
Yes. The widget is mobile-first and responsive — it adapts to every screen, with touch-friendly conversation and product cards.
Not for the basic setup. For deeper integrations (ERP, order tracking, custom API actions) our team takes over — contact us.
AI Models & Privacy
On our own NVIDIA cluster in Thessaloniki. Conversations do not go to OpenAI, Anthropic, Google or other providers. The only exception is what you switch on yourself: premium voice (Microsoft Azure, West Europe) or a third-party image model.
Talos — our own AI, for chat, text, images and voice.
Yes. Via Talos training pipeline you can do LoRA fine-tuning on your own data. Contact us for enterprise setup.
Yes. Your data is not used for training general models without explicit consent. It is stored on servers in the EU (Greece and Germany), every connection is encrypted (HTTPS) and keys and passwords are stored encrypted. See the GDPR policy.
Purchase & Contracts
No commitment. The plans are a monthly subscription you cancel whenever you like from the Wallet, no notice required. If you do not want a subscription, buy a free amount once — the tokens never expire.
Yes. Fill in your business details (company name, VAT) under Billing details and a legal invoice is issued for every purchase and transmitted to myDATA. You find them on the Billing page.
Yes, with the Agency plan: all your clients in one account, a separate wallet per client and a wholesale price per client based on the number of clients and their usage. Request a quote.
You can start without a subscription, with a free amount of tokens. When a free-trial offer is running, the token gift is shown on the pricing page and credited on first use, no card needed.
Support
Support in Greek and English. The site and the portal are available in 5 languages: Greek, English, German, Spanish, Italian.
Email response within 24h on business days. Phone Mon-Fri 09:00-18:00. Critical issues 24/7 for enterprise customers.
Personal onboarding by the Fixit team on Scale and Agency. Every plan gets per-platform installation guides and email support.